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--- Bài mới hơn ---
Welcome to class 11B2
Game!
Test your memory !
A) DEAR SIR / MADAM:
C ) I`M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE .
B ) YOURS FAITHFULLY,
D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
LOOK AT THESE SENTENCES QUICKLY:
WHAT CAN YOU REMEMBER
?
A) DEAR SIR / MADAM:
C ) I`M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE .
B ) YOURS FAITHFULLY,
D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
UNIT 9:
WRITING A formal LETTER TO EXPRESS SATISFACTION / DISSATISFACTION
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city
THE DIRECTOR OF
THANH BA POST OFFCE
TASK 1: Rearrange the following sentences in the correct order of a letter:
A) DEAR SIR / MADAM,
B) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE . THEY ARE ALWAYS THOUGHTFUL AND COURTEOUS TO CUSTOMERS
C) I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES
D) YOURS FAITHFULLY,
E) I KNOW YOU AND YOUR STAFF HAVE DONE WELL AND THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
1
3
2
4
5
-STATING THE REASON FOR WRITING LETTER
I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES
-EXPRESSING YOUR SATISFACTION / DISSATISFACTION
I’M SATISFIED
WITH THE STAFF
OF THANH BA POST
OFFICE
-EXPRESSING YOUR HOPE / WISHES
THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
Expss money tranfer / speedy / secure
4)How are the services of Thanh Ba Post Office ?
4) I’m pleased with the services of Thanh Ba Post Office. Especially, the service of expss money transfer is very speedy and secure
THE closing HOURS / EARLY
5)How are the opening hours of the Post Office?
5) The closing hours of the Post Office are too early
I think it would be better if the Post Office is open until 10pm, so that customers can have more access to your services
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city
THE DIRECTOR OF
THANH BA POST OFFCE
Task 3: write a full letter , using the ideas discussed in task 2
PART 1: STATING THE REASON FOR WRITING LETTER
PART 2: EXPRESSING SATISFACTION OR DISSATISFACTION
PART 3: Expssing your hope / wishes
– I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES
– I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE . …….
-I’m writing to expss my dissatisfaction with…
-THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
DEAR SIR:
I have been using the services provided
by Thanh Ba Post Office for years and
I am in response to your call for
Customers to expss their satisfaction
or dissatisfaction towards the Post
Office services.
Like many other customers,I find your
Post Office a well-equipped and reliable
address.
Firstly,I’m impssed by your spacious place
for transaction, the seats are clean. The nine
telephone boxes are always available so
customers do not have to wait to make their
call. More interestingly, I am satisfied with
the prices of the services
Although the packing area is large, it has
no security guards and I sometimes feel
insecure leaving my motorbike there.
HOMEWORK: write a letter to expss the satisfaction / dissatisfaction about Bao Loc Post Office
THANK YOU FOR JOINING US !
--- Bài cũ hơn ---
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